Secure Remote Support PLUS User Monitoring & Training

CrossTec Remote Control is designed to provide you with vital tools to help you access, control and support PCs across your operation. With New CrossTec Remote Control you can easily and securely reach any Windows, Mac OS X, Linux, Sun Solaris, or CE device from your desktop, Pocket PC, or from any temporary machine via an Internet browser plug-in. See the remote PC's screen, control its keyboard and mouse, synchronize files, inventory its hardware and software, launch applications or chat with someone at the remote PC -- just as if you were seated at that computer.

CrossTec Remote Control Benefits

Comprehensive Security
Protect your network, data and PCs from unauthorized access with industry leading security. CrossTec Remote Control provides comprehensive security that is built in to every module. CrossTec Remote provides multiple password protection options, integration with Windows Security, AES encryption up to 256 bit, advanced audit-trail logging, ability to create multiple user levels and much more.

Help Desk Options that Help You as well as Users
Plain and simple – CrossTec Remote Control is the ideal Help Desk tool. CrossTec Remote lets you securely control and support PCs anywhere throughout your local or global operation with features designed to make your job easier. CrossTec includes: chat options; printer redirect; white board with users; record screens for later playback; mark up and highlight screens; launch applications; log out and then back in as an administrator; reboot, turn off or even turn on machines; let users send you help request messages and much more.

Monitor Multiple PCs or Servers From your Screen
Monitor servers or users to identify and solve problems as they occur. CrossTec Remote Control allows you to view the screens of numerous PCs from a single screen as “Thumbnails”. You can also use CrossTec to set up a virtual training room – where you can send out real-time demo screens to your users.

Control troubled PCs in an instant – Even from Temporary PCs
CrossTec knows you are not tied to your chair. That is why with CrossTec Remote you can control PCs from not only your desktop PC, but from a CE device, via a USB drive or from any temporary PC – simply by launching a secure Internet Browser plug-in. Connect to and control any suitably configured client, anywhere in the world, over the Internet through an Internet Browser.

Fast File Transfers and Synchronization
Need to update a patch or file on one or one hundred PCs? CrossTec’s lightning fast file transfer, synchronization, and distribution utility enables you to copy files to multiple PCs simultaneously. Plus, “Delta File Transfer” speeds up redundant transfers by only copying the portions of files that are different on the different machines. Scripting and scheduling options let you perform these tasks at any time – even when you’re not there.

CROSS-PLATFORM SUPPORT - CrossTec Remote Control first name stands for Cross-Platform and Cross-Protocol support. CrossTec offers comprehensive cross-platform support for Windows, Linux, Solaris, Pocket PC and Mac* systems. CrossTec Remote Control’s cross-protocol support includes TCP/IP, IPX, HTTP and NetBIOS.

INTERNET GATEWAY – CrossTec’s Internet gateway delivers seamless Remote Control between multiple PCs that may be located behind different firewalls. The gateway provides a stable and secure method for CrossTec enabled systems to locate and communicate over the Internet via http.

COMPREHENSIVE SECURITY - Full and comprehensive security is built in to all CrossTec modules. Everything from simple password protection to integration with Windows Security has been included. CrossTec supports AES encryption up to 256 Bit, can allocate individual profiles for different types of users, and provides settings for customized security levels, privileges and capabilities.

WEB BROWSER INTEGRATION - Connect to, and control, any suitably configured CrossTec client through an Internet Browser. Just launch a browser from a temporary machine, enter a specific site, and control is only a few clicks away.

REMOTE DEPLOYMENT - Install and configure CrossTec Remote Control on multiple workstations simultaneously without the need to physically visit each machine individually.

DESKTOP & INTERNET INTEGRATION - Integrates directly with your desktop / network neighborhood, providing one click dynamic Control of target PCs. CrossTec also integrates directly with IE explorer, allowing you to launch key functionality directly from your system without needing to first start CrossTec Remote Control.

FILE DISTRIBUTION - Distribute files and data from a central workstation to multiple Client workstations simultaneously with a minimum of keystrokes and effort.

FILE TRANSFER - ‘Drag’ and ‘Drop’ files between workstations. Synchronize directories on two workstations or edit files and attributes directly. When updating files, CrossTec Remote Control employs built in intelligent Delta File Transfer technology ensuring that only the parts of the file that have been changed are transferred when applicable thus making more efficient use of bandwidth.

LAUNCH APPLICATIONS - Launch applications on remote workstations

MONITOR MODE - Display a "Thumbnail" view of all connected Client PCs. Thumbnail size can be adjusted on the fly, as can the update interval. In addition, the Control users can mouse over a specific thumbnail for an expanded view of the selected PC.

TRAINING - Use the sophisticated Show functions to set up your own networked based training room. You can even conduct computer training sessions over the Internet for Distance Learning projects.

SCRIPTING & SCHEDULING - Use the powerful scripting language to automate tasks such as File Transfer, Data Retrieval and Software updates.

HELP REQUESTS - Enable your CrossTec Remote Control users to send a message to your Helpdesk that they need assistance. The Helpdesk can then instantly connect to and work with that user.

POWER MANAGEMENT - Power up or down supported workstations over the LAN.

RECORD AND REPLAY - Record all screen and keyboard activity that takes place within a remote control session. Replay files can be played back later on either the control or client workstations.

HARDWARE SOFTWARE INVENTORY - Obtain a real-time view of the hardware and software installed on Windows and Linux machines at the click of a button. Or for more advanced Inventory functionality – Take a look at CrossTec EMS.

64 Bit SUPPORT - Support for 64 bit Intel and AMD platforms, including Windows XP 64 and Windows 2003 64. The support is available for x64-based systems.

PRINTER RE-DIRECT - Redirect a print job from the remote computer

TEXT & AUDIO CHAT - Conduct a two way text chat session between selected (single or multiple) users in either text or full audio mode.

WHITEBOARD – Use CrossTec’s built-in Whiteboard feature from within a single or multi-chat session to aid in training and collaboration.

CENTRALIZED MANAGEMENT - Manage and support all CrossTec Remote Control users, client configurations and security profiles from a central console.

SEND MESSAGE - Launch pop-up message boxes on computers remotely.

SYSTEM REQUIREMENTS:

CROSSTEC REMOTE CONTROL:
IBM compatible 486 or higher with 4Mb RAM
10Mb free disk space

CROSS-PLATFORM SUPPORT:
Win XP, Win 2000/2003, Win 98/95, Win NT , Mac OS X (Client), Pocket PC, as well as 64 bit Windows

CROSS-PROTOCOL
IPX/SPX, NetBIOS or TCP/IP (under Windows Sockets)

LINUX REQUIREMENTS:
The CrossTec Remote Control Manager 9 Linux client supports at the time of release, SuSE, Red Hat / Enterprise and Fedora distributions.

MAC REQUIREMENTS:
CrossTec Remote Control client compatible with MAC OS X Universal

POCKET PC:
Operating System: Pocket PC 2003 or above
ActiveSync / WiFi wireless LAN capabilities
Device RAM: 32Mb (64Mb recommended)
Control: 15Mb
Storage: 7Mb
Storage: 10Mb free space required

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Thursday, 31 May 2007